FAQs

Here are a selection of frequently asked questions, if you have a query which is not covered please contact us.

FLEET HIRE VEHICLES:

What are the age of the vehicles hired out?
Most cars provided by Europcar are less than one year old.

Can I specify exactly which vehicle I want to hire?
Vehicles indicated on this website are intended as a guide to the size and type of vehicle & are not a strict indication of the vehicle you will be provided with. 

DRIVER’S AGE:

What age must I be to hire a vehicle?
All drivers 23 and above can hire from Eurocpar.
Drivers aged 23 – 25 are eligible to hire some vehicles (groups A & B).  A surcharge is applicable and a higher insurance excess will apply to drivers of this age group. Europcar cannot hire to anyone under 23 years old.

REQUIREMENTS TO HIRE A VEHICLE:

Anyone intending to drive the vehicle must have held a full driving licence for more than 4 years.

UK Photo-card driving licences must bring:

  • Driving licence
  • Photocard UK Licence holders must get a check code from the gov.uk website which allows us to check their points online.
  • Credit/debit card in their name
  • Utility bill (gas/elec/home phone) or bank statement showing their name and address and dated within 3 months of hire.

UK Old style paper licences must bring:

  • Driving licence
  • Photgraphic ID (preferably passport)
  • Credit/debit card in their name
  • Utility bill (gas/elec/home phone) or bank statement showing their name and address and dated within 3 months of hire.

Foreign Licence holders

  • Driving licence (must show valid from date more than 1 year ago)
  • Passport or National ID card
  • Credit/debit card in their name
  • Utility bill (gas/elec/home phone) or bank statement showing their name and address and dated within 3 months of hire.

Overseas driving licences that contain non-roman alphabet (normal characters used in english language) are only acceptable with a supplementary International Driving Licence.   If you are hiring with an overseas licence, we require to see your passport in addition to your driving licence.

Licences with up to 2 x 3 point separate fixed penalty endorsements are usually acceptable (i.e. a total of 6 points from 2 separate penalties). For any other penalties, please contact us to clarify eligibility.

 

INSURANCE:

What level of insurance am I given?
Fully comprehensive insurance is provided in your contract with Europcar with excesses as detailed below.

What is the insurance excess?
This is the amount that you (the hirer) are liable to pay in the event of any damage being caused to the vehicle during the period of your hire. The hirer is only required to pay the excess if damage occurs. The excess will be charged for each and every claim. Europcar offers 3 levels of excess, normally £1100, £350 and zero, please enquire at time of booking.

How many drivers does the insurance provided cover?
Only the person in whose name the vehicle is hired is covered in the rental cost. To insure additional drivers further cover needs to be taken out prior to the commencement of your hire.

Can I provide my own insurance cover?
All Europcar hires include insurance, we do not accept customers own insurance for any hire.

ACCIDENT / BREAKDOWN / LOST KEYS:

It is a fact of life that things can & do go wrong.

What if the vehicle breaks down?
Breakdown:  All Europcar vehicles are covered by an out of hours emergency team called first assist, the details of which will be notified to you when you collect the car.

What if I am involved in an accident?
Take the following steps :

  1. Note down the registration number of all vehicles involved.
  2. Note the date, time & location of the incident.
  3. Note the details of all other drivers involved – name, address, insurance provider.
  4. Note the police incident number, if they have been involved.
  5. Note the details of any witness(es) to the accident.
  6. If the vehicle cannot be driven, follow the procedure for the event of a breakdown as detailed above.
  7. Report the accident to Europcar.

LOSS OF VEHICLE KEY:

What if I lose the key to my hire vehicle?
All Europcar vehicles are covered by an out of hours emergency team called first assist, the details of which will be notified to you when you collect the car.

COLLECTION & RETURN:

Where is AC&VH situated?
Conveniently, in the end office at the train station building, in the very centre of Aviemore.  See location ›

Can the vehicle be delivered to me?
Unfortunately at this time we cannot provide a delivery service.

Can I return the vehicle to a different location?
Cars can normally be returned to any UK Europcar location.  This must be notified at the time of booking.

Can I collect or return the car out-with office hours?
Our office hours are Mon – Sat 9am – 5pm.  Cars can be returned outwith these hours and will be checked upon our return to the office (you accept all liability until we check the car) .  Collection can be provide out of hours subject to staff availability, this needs to be booked in advance and is subject to a cost of £30.

ADDITIONAL COSTS:

  • Additional driver – £14.40 per day
  • Out of hours charge – £30

CANCELLATION POLICY:

Most of our Europcar bookings can be cancelled up to 48 hours prior to booking without penalty.  If you have chosen a pre-paid booking these cannot be cancelled without penalty.